ORDER SUPPORT
Return & Exchange Information
Custom print and packaging orders are prepared according to the specifications approved for each project. The site's existing Terms & Conditions do not provide a general refund policy, but they allow customers to raise a claim when a delivered product is defective or does not match the specifications.
When Can I Raise a Claim?
If the product delivered to you is defective or does not match the agreed specifications, please contact NexiroLab within 3 days of receiving your order, as stated in our existing Terms & Conditions.
How to Request a Review
- Email nexirolabs@gmail.com or contact us on WhatsApp.
- Include your name, order details and a short description of the issue.
- If possible, attach clear photos showing the problem and keep the original items and packaging.
- Our team will review the request and discuss the next steps with you.
Condition of Returned Products
Under the existing Terms & Conditions, affected products must not be tampered with and must be returned in the condition in which they were received. Please contact us before sending anything back so return instructions can be discussed.
Exchanges, Replacements & Refunds
There is no general refund or exchange commitment for custom orders. A request involving defective or non-conforming products can be assessed on its individual circumstances. An exchange, replacement or other resolution should not be treated as confirmed until our team has reviewed and agreed to it.
Requests Made After 3 Days
As set out in the existing Terms & Conditions, claims raised more than 3 days after delivery are outside the stated claim period.
